Support
We're here to help. Browse the common questions below or reach out directly.
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Email us and we'll get back to you as soon as possible. Please include whether you used browser or cloud processing, your browser, file type, and what you were trying to do.
everyone@tinyvid.ioFrequently Asked Questions
Why is compression slow in Free mode?
Free mode runs entirely in your browser using WebAssembly (FFmpeg.wasm). Speed depends on your device's CPU. For faster processing, use Fast Cloud when you have cloud time available.
My video never leaves my device on Free — is that really true?
Yes. Free-tier processing happens 100% locally in your browser. No data is sent to our servers at any point.
What is the file size limit for cloud processing?
You need enough cloud time to finish a cloud job. Each cloud upload can be up to 1.5 GB per file. Browser-only processing never uploads to our servers; very large files may just be slower on your device.
How long are my uploaded files kept on your servers?
Cloud processing files are automatically deleted within 8 hours of job completion. We do not retain your video content beyond that window.
How do I add more cloud time?
Open your Account page and choose Add Cloud Time. Checkout is handled by Paddle, our authorised reseller, and accepts major cards plus local payment methods. Time is added to your balance as soon as the payment clears—usually within a few seconds.
Which output formats are supported?
TinyVideo supports MP4, MOV, AVI, WebM, and GIF output formats in both Free and Pro modes.
I'm getting a "file too large" error.
The cloud upload limit is 1.5 GB per file. If your file is under that and you’re still blocked, you may not have enough cloud time for the job—check your balance or try browser mode.